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Customer Service
Privacy
Secure Orders
Payment Options
Sales Tax
Prices & Availability
Returns Policy
Shipping Charges
Shipping Methods
Age



































Customer Service
Phone: 360.394.1877(M-F 8:00AM - 5:00PM PST)
E-mail: service.icebox@webship.net






Privacy
Icebox Online Store only uses the information we collect internally. We collect information such as your name, e-mail address, mailing address, credit card number, and your credit card number expiration date to fulfill your order. This information is securely forwarded to Webship, Inc., our fullfilment partner. Icebox / Webship does not sell, trade or rent your personal information to others. Icebox / Webship may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. Icebox / Webship may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Icebox / Webship, our users, or others. We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Icebox / Webship possible and to enhance your overall shopping experience. For further information regarding your privacy on Icebox, see our Privacy Policy.






Secure Orders
When you place orders or access your account information, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.





Payment Options
Icebox Online Store accepts Visa, MasterCard, American Express, and Discover. To pay with a check or money order, or to place an order from outside the U.S., please contact the Icebox Online Store fulfillment center by phone at (360) 394-1877 between 8 AM and 5 PM Pacific Standard Time, M-F, or by e-mail at service.icebox@webship.net.





Sales Tax
Tax will be assessed according to the shipping destination, if applicable. Residents of California and Washington will be charged appropriate state and local sales taxes.





Prices and Availability
Icebox Online Store prices and availability of all Icebox Online Store products are subject to change without notice.





Returns Policy
If you are not satisfied with your order for any reason, please contact the Icebox Online Store fulfillment center by phone at (360) 394-1877 between 8 AM and 5 PM Pacific Standard Time, M-F, or by e-mail at service.icebox@webship.net, and we will do our best to rectify the matter. Returns must be made within 30 days of your receipt of the merchandise.





Shipping Charges
All shipping charges are the responsibility of the customer, and will be included in the total charge that you can view on a summary screen prior to finalizing your order. International customers: Please note that any additional duties, custom charges, DDP, VAT, associated fees or taxes are the sole responsibility of the product recipient.





Shipping Methods
All shipping is done via USPS priority mail or UPS ground. Orders over $100 will be sent UPS ground. Normal delivery time is 5 to 10 business days. Any rush, air, international shipments (including Mexico and Canada) and any shipments going to Alaska or Hawaii must be quoted. Please contact the Icebox Online Store fulfillment center at (360) 394-1877 between 8 AM and 5 PM Pacific Standard Time, M-F, or by e-mail at service.icebox@webship.net.





Age
To purchase in the Icebox Online Store you must be 18 years or older.

Last updated October 13, 2000.

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